Terminate your subscription correctly. Find the physical address, official email, legal notice periods, and a free cancellation template.
Early termination: Canceling prior to the end of your contract commitment window (usually 18 months) may incur early termination fees.
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via tracked post directly to the cancellations team.
cancellations@virginmedia.co.uk
Keep the delivery receipt.
Directly through your personal online customer area.
Send your cancellation request to Virgin Media via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Cancel with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
Virgin Media Limited
Customer Relations / Cancellations Department
Subject: Account Cancellation - Account No: [ACCOUNT NUMBER]
Dear Manager,
Please accept this letter as formal notification that I am canceling my Virgin Media broadband/TV/phone subscription for account number [ACCOUNT NUMBER].
I request that you stop all recurring billing charges on my bank account starting from the end of the 30-day notice period.
Please send me a written confirmation stating the effective cancellation date and confirming my account balance is zero.
Sincerely,
[YOUR FIRST AND LAST NAME]
Address: [YOUR ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to close your telecom account safely.
Check if you are still within the minimum commitment period to avoid early termination charges.
Fill in the highlighted fields of the template with your personal account details.
Deliver the document through LegallyMail to ensure you get a valid proof of receipt.
After your service ends, you must return the Virgin Media Hub and TV box to avoid additional fees.
Ensure no further monthly subscription fees are debited from your card or bank account.