Terminate your plan correctly. Find the physical address, official email, legal notice periods, and a free cancellation template.
Notice period: EE requires 30 days' notice for contract cancellations. If you are switching and want to keep your number, request a PAC code instead of a standard cancellation.
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via tracked post directly to the Hatfield headquarters.
customer.relations@ee.co.uk
Keep the delivery receipt.
Log into your My EE account to view active plans, contract end dates, and termination options.
Send your cancellation request to EE via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Cancel with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
EE Limited
Attn: Customer Services / Cancellations Department
Subject: Contract Cancellation - Account Number [ACCOUNT NUMBER]
Dear Manager,
Please accept this letter as formal notification that I am canceling my EE contract, Account Number [ACCOUNT NUMBER], including all mobile and line contracts associated with it.
I request that you stop all direct debits or billing charges on my bank account starting from the end of the notice period.
Please send me a written confirmation stating the effective cancellation date and confirming my account balance is zero.
Sincerely,
[YOUR FIRST AND LAST NAME]
Address: [YOUR ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to close your telecom account safely.
Check if you are still within the minimum commitment period to avoid early termination charges.
Fill in the highlighted fields of the template with your personal account details.
Deliver the document through LegallyMail to ensure you get a valid proof of receipt.
EE is legally obliged to notify you of the account closure date.
Ensure no further monthly service fees are debited from your card or bank.