Terminate your subscription correctly. Find the physical address, email, legal notice periods, and a free cancellation template.
Notice period: While most memberships are monthly with no long-term contract, you must cancel at least 4 working days before your Direct Debit date to avoid the next charge.
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via tracked post directly to the Croydon headquarters.
customerservices@thegymgroup.com
Keep the delivery receipt.
Log into your Member Area on the website or mobile app to manage your payment settings.
Send your cancellation request to The Gym Group via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Cancel with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
The Gym Group Plc
Attn: Member Services / Cancellations Department
Subject: Gym Membership Cancellation - Member ID [MEMBER ID]
Dear Manager,
Please accept this letter as formal notification that I am canceling my The Gym Group membership, Member ID [MEMBER ID], effective from the next billing period.
I request that you stop all direct debits or billing charges on my bank account starting from the end of the notice period.
Please send me a written confirmation stating the effective cancellation date and confirming my account balance is zero.
Sincerely,
[YOUR FIRST AND LAST NAME]
Address: [YOUR ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to close your gym account safely.
Confirm that you have no remaining minimum commitment period and check your Direct Debit date.
Fill in the highlighted fields of the template with your personal member details.
Deliver the document through LegallyMail to ensure you get a valid proof of receipt.
The Gym Group is legally obliged to notify you of the account closure date.
Ensure no further monthly membership fees are debited from your card or bank.