Terminate your coverage correctly. Find the physical address, official email, legal notice periods, and a free cancellation template.
Cooling-off Period: If you cancel within 14 days of receiving your policy documents, you will receive a refund minus a small fee for the days you were covered.
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via certified mail directly to AXA London headquarters.
clerical.queries@axa.co.uk
Keep the delivery receipt.
Cancel your policy directly through your AXA Account portal online.
Send your cancellation request to AXA via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Cancel with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
AXA Insurance UK
Attn: Policy Cancellation Department
20 Gracechurch Street, London EC3V 0BG
Subject: Cancellation of Insurance Policy No. [POLICY NUMBER]
Dear Customer Service Department,
Please accept this letter as formal request to cancel my AXA insurance policy number [POLICY NUMBER], effective [EFFECTIVE DATE OF CANCELLATION].
I request that you stop all automatic charges, billing, or direct debits associated with this policy on the cancellation date.
Please issue a pro-rata refund for any unused premium balance that has already been paid for this coverage period.
Please send me a written confirmation of this cancellation showing the effective date and the amount of refund due.
Sincerely,
[YOUR FIRST AND LAST NAME]
Address: [YOUR ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to close your insurance policy safely.
Ensure your new vehicle or home policy is active before canceling AXA to avoid gaps in coverage.
Fill in the highlighted fields of the template with your personal policy details.
Deliver the document through LegallyMail to ensure you get a valid proof of receipt.
AXA will notify you of the policy closure and details about any premium refund.
Ensure no further monthly premiums are debited from your card or bank.