Terminate your subscription correctly. Find the physical address, official email, requirements, and a free cancellation template.
Exit fees: If you cancel a fixed-term energy tariff early, British Gas may charge exit fees (typically £30 to £50 per fuel).
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via tracked post directly to the British Gas Berkshire headquarters.
customerservice@britishgas.co.uk
Keep the delivery receipt.
Submit a moving out or closure notice inside your British Gas online account manager.
Send your cancellation request to British Gas via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Cancel with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
British Gas
Attn: Customer Account Services
Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD
Subject: Request to Terminate Energy Account - Account Number [ACCOUNT NUMBER]
Dear Customer Service Team,
Please accept this letter as formal request to terminate gas/electricity service for my account number [ACCOUNT NUMBER], effective on [DATE OF SERVICE TERMINATION].
I request a final meter reading on this date and that the final bill / closing statement be sent to my new mailing address below.
Please send me a written confirmation stating the effective cancellation date and confirming my account balance is zero.
Sincerely,
[YOUR FIRST AND LAST NAME]
Service Address: [YOUR SERVICE ADDRESS]
New Billing Address: [YOUR NEW ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to close your energy account safely.
Choose the exact day you want to terminate electricity/gas services at the property.
Fill in the highlighted fields of the template with your personal account details and new billing address.
Deliver the written cancellation request through LegallyMail to ensure you get a valid proof of receipt.
Confirm the final meter reading matches the billing invoice you receive after the stop date.
Pay any remaining balance or receive your credit refund to close the British Gas account in good standing.