Claiming Airlines: The Definitive Legal Guide to Ensuring Your Claim Succeeds

Claiming Airlines Should Not Be an Endless Battle. However, the reality is that many companies ignore emails, delay responses or require internal forms that do not always guarantee legal proof.

The Root of the Problem: Claiming Without Legal Proof

When a passenger sends a complaint via email, the following occurs:

• The airline may claim that it did not receive the email.

• It may argue that the content was not as stated.

• It may respond outside the deadline without consequences.

• It may direct you to internal forms without traceability.

In other words: without proof, there is no effective claim.

Here is where the game is played, with the email certified.

Why Email Certified is the definitive proof to claim airlines

The email certified generates a complete legal evidence: it proves delivery, content, sender identity, exact content and timestamp. It is, in practice, equivalent to a fax, but faster and more economical.

Key benefits of Email Certified in air claims

• Legal proof of delivery and content

• Proof of deadlines (fundamental to claim indemnity)

• Admissible before AESA, arbitration and courts

• Prevents the airline from ignoring the claim

• Allows you to demonstrate that you have complied with the procedure

When an airline receives a certified email, it knows that it cannot claim ignorance. And that changes the entire negotiation process.

What you can claim from an airline (and how to demonstrate it)

1. Delays exceeding 3 hours

Compensation between €250 and €600 depending on the flight distance. With a certified email, you can prove:

• The date on which you claimed

• The documentation you submitted

• The missed response deadline

2. Cancellations

The airline must offer a refund or rebooking. If it does not respond, the certified email demonstrates that you correctly requested compensation.

3. Loss or damage to luggage

The Montreal Convention requires written complaint. The certified email meets this requirement with probative value.

4. Overbooking

Immediate compensation plus associated costs. If the airline does not respond, the email certification protects you.

How to Claim from an Airline Step by Step (Recommended Legal Method)

1. Gather evidence: boarding pass, photos, receipts of expenses.

2. Draft the complaint explaining facts, dates, and what you are requesting.

3. Send a certified email to the airline.

4. Wait for the legal deadline (normally 30 days).

5. If they do not respond or reject without justification, present your case before AESA or through the courts using the certified evidence.